SHIPPING & RETURNS
At The Great Wine Experience we endeavour to offer the best and quickest shipping service possible. As we are based in Copenhagen we are proud to offer a SAME DAY DELIVERY SERVICE to addresses in Copenhagen, Greater Copenhagen and Northern Sjælland/Zealand areas with the postal codes 0929-3070 for orders placed before 12.00 on weekdays. This means that you can place your order before 12.00 and receive your wine before dinner at 18.00! Before checking out, please let us know in the comment field the date and a time interval of a minimum of 2 hours, where you will be available to take delivery of the wine. An example would be “Thursday 5th of August 16.00-18.00”. We will then deliver the order to your door step within the requested time frame. The time interval should begin at least 4 hours after the time of your purchase.
If you for any reason are not able to make it to the requested address at within the requested time frame please let us know in the comment field whether it would be ok to leave the package on your doorstep.
If we for any reason are not able to deliver the wine on the requested time, we will contact you as soon as possible by e-mail or phone.
We offer FREE SHIPPING in Denmark for purchases over 1.000,- kr. The normal shipping cost is 59 kr. to addresses in Copenhagen and Northern Sjælland/Zealand with the postal codes 0929-3070, and 99 kr. for all other areas in Denmark. Your wine will be delivered by the freight companies HurrahToday, GLS, Post Nord or by a representative of The Great Wine Experience. All orders received by 13.00 on weekdays are generally dispatched on the same day and orders received after that time the next working day. This is provided that the Goods are in stock.
Orders received Saturday and Sunday will not be dispatched until next working day. Orders, shipping to addresses in Denmark are usually delivered within a period of 24/48 working hours from the time they have been dispatched from our warehouse. You can also choose to pick up the wine at Margretheholmsvej 8, 1439 København K, which is of course, free of charge. Please wait for a confirmation e-mail informing you that the order is ready to be picked up.
We are at the moment not able to deliver outside of Denmark but working on it and will able to as soon as possible. Thank you for your patience.
The Company will use reasonable endeavours to despatch Goods ordered before 13.00 Monday to Friday on the day of order and any Goods ordered after that time the next working day. This is provided that the Goods are in stock. Where Goods ordered are not in stock, it may not be possible for the Company to arrange same or next day working dispatch, but the Company will make reasonable endeavours to notify the lead times for Goods, where known. Delivery will be made to the address specified by the Customer.
The Company may use any method of delivery available to it. The Company will use reasonable endeavours to meet delivery and/or performance estimates, but in no circumstances shall it be liable to compensate the Customer for non-delivery, non-performance or late delivery or performance. Time for delivery and/or performance will not be of the essence.
The Great Wine Experience cares about our environment and strives to limit unnecessary paper waste, and will therefore not attach a printed waybill stating order details together with the goods. All details of the purchase are written in the electronic order confirmation customer receives by e-mail.
Inspection, defects and non-delivery
The Customer must inspect the Goods as soon as is reasonably practicable.
The quantity of any consignment of Goods, as recorded by the Company upon despatch from the Company's place of business, shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary. The Company will not be liable for any non-delivery of Goods unless written notice is given to the Company within 3 working days of the date when Goods should have been delivered.
We provide a 2-year right of complaint in accordance with the Danish Sale of Goods Act. The right of complaint does not cover errors or damages directly or indirectly caused as a result of incorrect operation, poor maintenance, violence or unauthorized interventions. Wine is an organic product and the right to complaint follows the product's natural shelf life. Complaints about errors and defects must be notified to us as soon as possible.
The liability of the Company for non-delivery or non-performance or for Goods notified as defective will be limited to replacing the Goods in question, or to refund the price paid for the relevant Goods. In connection with complaint cases, we bear all natural shipping costs.
In the event of a complaint, error, defects or possibly non-delivery please contact us as soon as possible by calling +4550128381 or sending an e-mail to firstname.lastname@example.org.
Return & Refund Policy
Prior to returning any Goods to the Company for any reason, the Customer must contact the Company. All Goods are returned at the Customer's risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return. The Company has to receive the Goods within 14 calendar days from the date the Goods were received by the customer.
To be accepted for return on this basis, Goods should be returned undamaged by the Customer and in their original packaging.
Orders can be cancelled free of charge until the moment the goods are shipped. Should we receive a notice of cancellation once the goods are shipped, it would be considered a return.
To make a return please contact the Company by sending an e-mail to email@example.com.
The Great Wine Experience
v/ Natalie Noryd
Margretheholmsvej 8, 4. th
DK-1432 København K